Frequently Asked Questions
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Q. How long will it take to ship after placing an order?
A. We will ship your order within the usual 【1-3 business days】 after your order. During event periods or when orders are concentrated, it may take longer than usual.
Q. How much is the shipping fee?
A. Shipping costs vary depending on the delivery location and the size of the product. You can check the shipping costs after entering the delivery address on the order confirmation screen.
Q. What payment methods are available?
A. You can use credit cards and various online payment methods. Please check the available payment options on the order screen.
Q. Can I return or exchange items?
A. You can request a return within 30 days of receiving the item. To be eligible for a return, the item must be in the same condition as when received, unworn or unused, with tags attached, and in its original packaging.
You will also need a receipt or proof of purchase, so please keep your order confirmation email safe.
Returns or exchanges for the following reasons cannot be accepted.
Q. Can I cancel my order after placing it?
A. If it is before shipping, there may be cases where cancellation is possible. Please contact us immediately after placing your order. We may not be able to accept cancellations if it has already entered the shipping preparation stage or after it has been shipped.
Q. Is the color of the product the same as in the photo?
A. We have taken photographs in colors as close to the actual product as possible, but depending on your monitor or smartphone environment, the actual colors may differ slightly. If you have any concerns, please feel free to contact us before making a purchase.
Q. Can you do gift wrapping?
A. Yes.
At Chopsticks ALOHA, we offer gift wrapping for a fee.
We will wrap it with care so that it can be chosen as a gift for your loved ones.
You can check the details on this page.
Q. Can I send it directly to the recipient?
A. Yes.
If you set the delivery address to the gift recipient at the time of ordering, it can be delivered directly.
In the case of a gift, it is also possible not to include an invoice that shows the amount. If you wish, please let us know in the remarks section at the time of ordering.
Q. Are all ALOHA chopstick products one-of-a-kind?
A. Yes.
The ALOHA shirt made from chopsticks is basically a one-of-a-kind item because it is remade from kimono fabric.
There is no other piece with the same pattern or expression. Please enjoy the unique patterns and textures that only kimono can offer.
Q. It is said to be made from kimono, but is there any age or damage?
A. The kimono you are using is made from fabric that has spent a long time.
When making it, we select the best possible parts, but due to the nature of the material, there may be small stains, weaving flaws, color irregularities, or fold marks.
We hope you can enjoy these as the unique texture of vintage kimonos.
Q. Can I do laundry?
A. When caring for it, please use water washing and detergent for delicate clothing, and hand wash only. Also, after washing, we recommend air drying in the shade.
Q. Can it be worn not only in summer but also regularly?
A. Yes.
When you think of aloha shirts, you have a summer image, but Chopsticks ALOHA is a piece that can also be enjoyed as a cover-up.
You can casually throw it over a T-shirt or pair it with denim or slacks, coordinating it according to the season.
Q. Is this product for men?
A. We design primarily for men, but due to the sleek silhouette, it can also be worn by women.
Q. I'm worried about choosing the size.
A. Please check the sizes listed on the product page, such as width, length, and sleeve length.
Comparing it with a shirt you already own will help you visualize the size better.
If you prefer a looser fit, it is also recommended to choose a slightly larger size than usual.
Q. Can the same product be resold?
A. Basically, since it is a one-of-a-kind item, we cannot resell exactly the same product.
The finish varies depending on the pattern and condition of the fabric, so even similar designs will have different expressions for each piece.
If you are interested in a product, please consider it as soon as possible.
Q. Isn't a kimono aloha too flashy?
A. There are also items with vibrant patterns, but we also have pieces in calm colors and chic designs.
By pairing them with denim or solid-colored pants, they become easy to incorporate into everyday wear.
We prioritize creating pieces that are "unique yet can be worn elegantly."
Q. What kind of coordination does it match with?
A. Denim, chinos, slacks, and shorts pair well with simple bottoms.
Since the pattern has a strong presence, wearing solid innerwear and pants will create a balanced look.
It's also recommended to create a relaxed vibe with sandals or to dress it up with leather shoes.
Q. Is it suitable for Father's Day and birthday gifts?
A. Yes.
Chopsticks ALOHA is also recommended as a gift for Father's Day, birthdays, retirement celebrations, and for people from overseas.
Because it is a unique item, it can be given as "a special piece chosen for that person."
Q. Is it also recommended as a gift for people overseas?
A. Yes.
Aloha shirts, which originated from Japanese kimonos, are recommended as gifts for people overseas who want to experience Japanese culture.
You can enjoy traditional patterns and fabrics as shirts that are easy to wear in everyday life.
Q. Do the patterns on kimono have meaning?
A. The patterns of kimono carry auspicious meanings.
For example, cranes symbolize longevity, chrysanthemums represent nobility and longevity, and tigers are cherished as symbols of courage and protection against evil.
Since the meanings of patterns vary by product, please feel free to contact us if you have any patterns you are interested in.
Q. Does the old kimono have a smell?
A. Before production, we check the condition of the fabric and perform maintenance as necessary.
However, depending on the storage conditions and materials of the kimono, you may feel a slight texture unique to old cloth.
If you are concerned, please contact us before making a purchase.
Q. Are the buttons and detailed specifications different for each item?
A. Yes.
Depending on the kimono or design used, the specifications for buttons and switches may vary.
Since each piece is tailored to match its unique atmosphere, please enjoy the subtle differences as part of its one-of-a-kind charm.
Q. Where is it made?
A. Chopsticks ALOHA products are made in Osaka. Each piece is carefully tailored so that you can enjoy the charm of kimono as modern fashion.
Q. Can I have my kimono remade into an aloha shirt?
A. Currently, we are not accepting individual custom remake orders.
We are considering accepting semi-custom orders in the future. As soon as we are ready, we will inform you through the shop's announcement section.